Terms of Service
Our Guarantee to You
We want every customer to be completely satisfied with their purchase. Here’s how we stand behind the products we sell:
New Items
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Defective New Products: If your new item has an issue, it must be returned directly to the manufacturer in accordance with their warranty policies.
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New Game Consoles: These come with a manufacturer’s warranty and must be handled through the console maker.
Used Games & Accessories
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All pre-owned games and accessories are covered by a 14-day warranty.
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If something isn’t working right, we’ll replace it with the same item.
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If we don’t have a match in stock, you’ll receive store credit for the full purchase price.
Used Consoles
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All used or “pre-played” consoles include a 60-day warranty.
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We’ll repair or replace defective units with the same model.
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If a replacement isn’t available, we’ll issue store credit equal to the purchase amount.
Please Note: All in-store policies may be updated or modified at any time with approval from the manager on duty.
Returns for Online Orders
We offer hassle-free returns for online purchases within 30 days of receiving your order.
Return Requirements
To qualify for a return:
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Items must be unused, in original packaging, with tags intact.
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A receipt or proof of purchase is required.
How to Start a Return
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Email us at info@activereloadgaming.com to begin the return process.
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Once approved, we’ll send you shipping instructions.
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Please do not send items back without contacting us first — unauthorized returns will not be accepted.
Return Mailing Address:
Active Reload Gaming
127 E. Mountain Top Rd.
Summit Hill, PA 18250
Damaged or Incorrect Orders
If your order arrives damaged, defective, or not what you expected, please contact us right away — we’ll make it right.